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Privacy statement

Last updated: February 12, 2019

Protection of your personal data is important to us. In this Privacy Statement we explain how we process your personal data, whether you are a website visitor, a (prospective) client, supplier or business partner.

Who we are

Delamine B.V. is the company responsible for the processing of your personal information:

Stationsplein 121
“De Argonaut”
3818 LE Amersfoort
The Netherlands

2. How we collect your personal data

  • Through the website: if you submit your personal data to this website
  • Offline: eg if you visit us or we visit you or we have contact by phone
  • Through the products and services we provide: we need to collect personal information to provide products and services to you/the company you work for
  • Through the products and services we procure: we need to collect personal information to procure products and/or services from you/the company you work for
  • From other sources: such as credit reference agencies.

3. Why do we process your personal data?


3.1. To respond to your queries or communicate with you

You can contact us by various means (such as email or telephone, or via our website). In this case we will use your personal information to answer your question/request. We can also contact you, for example, regarding management and administration of your client or supplier account. This processing is done based on our legitimate interest or with your consent. 
We process your name, title, (business) contact details (including your email address, telephone number, name of your company) and any other information that you provide to us.
 
 

3.2. To enter into a client or supplier relationship with you

We collect your information to enable us to enter into a client, supplier or business partner relationship with you, handle day-to-day management and administration, such as maintaining contracts, and keep you informed of all important developments and other information which is relevant for the contract. This processing is done based on our legitimate interest.

For this purpose we may process business contact details.

3.3. For surveys or other (marketing) communication

We process your personal data to send you surveys on our products or services or to send you marketing communication, to keep you updated on events, special offers, products and services of Delamine. We may create profiles and analyze your interactions with us. This way we learn about your interests and can customize our communication to meet your personal interests.
 
We process your name, address, date of birth if you have provided us with that information, your email address and topics you have actively and voluntarily shared with us to be interested in, but also those inferred through your registered interactions with the Delamine website.
 
We process this information on the basis of your consent, which can be withdrawn by you at any time.
 

3.4. For the development and improvement of products and services

We process aggregated personal data for various Delamine business-related purposes, such as developing new products and services, enhancing, improving or modifying our website, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.
 
We may use aggregated data. Sometimes we process personal data such as your name, your email address, your IP address, gender, place of residence, digits of your zip code and any other information mentioned in this Statement or otherwise provided to us by you.
 
We process this information on the basis of our legitimate business purposes.
 

3.5. For the technical and functional management of the Website

We process your personal data to help you find information in a quick and easy way and to improve access to and functionality of this site.
 
We may process your IP-address, the internet browser you use, the visited webpages, previous/next visited websites and the duration of your visit.
 
We process this information for our legitimate business purposes, i.e. to better understand how our customers interact with our website.
 

3.6. Compliance with laws and legal obligations and protection of Delamine assets and interests

We will process your personal data as appropriate or necessary (a) under applicable law, including laws outside your country of residence and including e.g. counterparty due diligence, money laundering, financing of terrorism and other crimes; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions and other applicable policies; (e) to protect our operations; (f) to protect our rights, privacy, safety or property, and/or that of yours or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
 
If so required, we may process your name, your contact information, your correspondence with Delamine, your use of any of our products and/or services and any other information mentioned in this Statement or otherwise provided to us by you, if such is required for one of the purposes mentioned in the previous paragraph.
 
We process this information on the basis of our legitimate business purposes.
 

4. With whom do we share your personal information?

We do not share your data with third parties other than those mentioned in this Privacy Statement. 
We may share personal information:

  • With Service providers
    
We may use third-party service providers to perform certain data processing activities on our behalf, such as information technology and related infrastructure provision, security (including identity and access management) services, and legal, financial/accounting and other similar services.
 


    We have agreed technical, organizational and contractual measures (data processing agreements) with these third parties to ensure that your personal data is exclusively processed for the purposes mentioned above and to ensure that the data is well secured.


  • To comply with applicable law and regulations.
    Only if we are required to do so by law, your personal information may be provided to supervisory agencies, fiscal authorities and investigative agencies.
  • For other legal reasons.
    • To enforce our terms and conditions; and
    • To protect our rights, privacy, safety or property, and/or that of you or others.
  • In connection with a sale or business transaction.
    We have a legitimate interest in disclosing or transferring your personal information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings) Such third parties may include, for example, an acquiring entity and its advisors.

5. Where do we store your personal data?

Due to the global nature of our services, your personal data may be stored and/or processed in a country other than the one you reside in. Delamine will ensure that if your data are transferred to another country, it will continue to receive adequate protection, through contractual arrangements with third parties.
 

6. How do we secure the data?

Your personal data are treated confidentially and we have taken technical and organizational security measures against loss or unlawful processing of this data. We use several security techniques including secure servers, firewalls and encryption, as well as physical safeguard of the locations where data are stored.
 

7. How long do we retain personal data?

We will retain your personal data for the period necessary to fulfil the purposes outlined in this Statement, unless a longer retention period is required or permitted by applicable law.
 

8. Rights regarding personal data

You have certain rights with regard to your personal data. In accordance with the law you may have the right to request a copy of your personal data and further, where reasonably possible, have access to your personal data. You also may have the right to rectify and erase your personal data or to restrict or object to the use of your personal data. In addition to that you may at any time withdraw the consent that you gave to using your personal data. Withdrawal of your consent will not affect the lawfulness of the processing based on your consent before the withdrawal. You also have the right to lodge a complaint with a supervisory authority.
 

9. Children’s privacy

Our services are not directed at individuals under the age of 16. 

10. Who to address with questions about your personal data?

You can ask questions about your personal data at any time by sending a request by using the ‘contact’ link below on this page. In order to process your request we will require (and therefore process) your name, contact details.

11. Changes to this Privacy Statement

We may change this Privacy Statement at any time. Please take a look at the “Last Updated” legend at the top of this page to see when this Statement was last revised. Any changes to this Statement will become effective when we post the revised Statement.